What server platform do you use?
Ataraxia Web leases server space from LiquidWeb, one of the best hosting companies on the planet! We have a cloud-based hosting account with LiquidWeb, so that our clients enjoy blazing fast speeds.
What email platform do you use?
Ataraxia Web is a Rackspace Email reseller. Rackspace email is a cloud-based email system, providing professional/business-level email service, similar to GSuite or Outlook.
Do I have to sign a contract for web hosting?
We do have a Terms-of-use agreement, but hosting is month-to-month, no contract. You can cancel your hosting at any time.
How do you monitor my website?
We have a system that "pings" your site every 5 minutes to make sure it's serving the website as expected (specifically... getting a 200 server code response). Should your website be down (not serving a 200 response), then Ataraxia is notified and we handle the incident immediately.
How do you keep my website safe?
Ataraxia Web installs 2 security plugins in your Wordpress site to monitor activity and constantly scan for vulnerabilities and corrupted files. We also continually update Wordpress core and plugins to prevent hacking due to vulnerable code.
How is cloud-based hosting better than shared hosting?
The main benefit of cloud-based hosting is that other website accounts will not affect the performance of your website. Also, cloud-based hosting has technical solutions for load balancing internet traffic to keep your site running fast.
What about DNS and configuring email MX records and all that technical stuff?
When Ataraxia says that we "do-it-for-you", we really mean it! Anything related to hosting your website, including email configuration (on the server level) is included in our services. We really want to take all the technical work away from you so you don't have to think about it.
What forms of payment do you take?
When you start your account, you can subscribe to the services you want. We use Zoho Invoices/Checkout and Stripe.com as our payment gateway services, so you can be assured that your payments are being processed securely.